How To Build Or Repair Trust In Your Team: The Trust Formula
/[Reprint from Forbes.com article by Forbes Coaches Council Member Mark Batson Baril, September 28 2020]
Over the years as an organizational ombuds, I have witnessed the dynamics of thousands of interpersonal relationships in teams. What key factor, particularly during any period of crisis, differentiates the high-performing, responsive team from the one that goes down in flames?
The factor that consistently rises to the top is trust. Mavenlink’s “Future of Work” survey highlights trust as “a pillar of strong work cultures.” More than half of respondents listed it as a top-three preference for “what enables a workplace culture that creates success.”
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When we join a company, partnership or team, our expectation is that everyone involved will exhibit professional behavior toward us and each other. Instead, it’s highly possible that we may become one of the more than 60 million adults in the United States who are affected in some way by bullying behavior at work.
What kind of behaviors are we talking about? Our definition is any interpersonal behavior that causes emotional distress in others sufficient enough to impede their productivity or disrupt organizational functioning. It isn’t just a personality conflict — it’s a chronic pattern of disrespectful behavior.