Top 10 FAQs about an Ombudsman

Top 10 FAQs about an Ombudsman

If you’ve been in business for years and have never heard the term ‘Ombudsman,’ don’t worry, you’re not alone. This weird-sounding word (it’s Swedish for “representative” coined in the 13th century) represents a vital service to organizations in just about every sector of society.

A company finding itself in the midst of a conflict management crisis that is sapping resources, creating a deep rift in the workplace culture and heading toward a legal nightmare, finds out fast how valuable an Ombudsman’s services can be in resolving the conflict and restoring peace and productivity to the organization.

Read More

Your Team’s Not a Courtroom; Upgrade from Dispute Resolution to Conflict Management

Your Team’s Not a Courtroom; Upgrade from Dispute Resolution to Conflict Management

Dispute resolution misses, then, two critical components that conflict management handles. Dispute resolution lacks proactive prevention and doesn’t harness the beneficial power of conflict.

Read More