The High Costs Of Unmanaged Conflict In Your Organization
/Teams conflict can result in positive or negative outcomes, but unmanaged conflict nearly always results in negative outcomes that can be measured in the form of real dollars lost. Conflict is a given, but the outcomes of that conflict are a choice. What are the consequences of choosing to ignore conflict?
Estimating the costs of unmanaged conflict
We have developed a survey tool to help our clients (team leaders, startup partners and other professionals) identify and quantify the likely costs of conflict to their particular organization. Our "Cost of Conflict Calculator" tool estimates costs using averaged industry data and a team's dynamic information. The survey questions are designed to collectively support an estimate of past and future dollar costs of the conflict their team is experiencing.
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When we join a company, partnership or team, our expectation is that everyone involved will exhibit professional behavior toward us and each other. Instead, it’s highly possible that we may become one of the more than 60 million adults in the United States who are affected in some way by bullying behavior at work.
What kind of behaviors are we talking about? Our definition is any interpersonal behavior that causes emotional distress in others sufficient enough to impede their productivity or disrupt organizational functioning. It isn’t just a personality conflict — it’s a chronic pattern of disrespectful behavior.