Five Steps to Build Better Team Relationships

Five Steps to Build Better Team Relationships

Building great companies takes building great teams. Building great teams takes...conflict.

Sound counterintuitive! Especially in an economy where going out on a limb imposes a lot more risks than usual, who would want to add conflict to the equation?

It’s natural to avoid conflict. It’s what separated life and death for early cavemen; we have evolved but with that same wiring embedded in our psyche: “Keep things safe'' and “Don’t rock the boat.” In today’s world, avoiding conflict actually becomes a detriment in building the relationships teams need in order to work together and get things done.

Read More

How We’re Getting Hooked into Conflict at Work

How We’re Getting Hooked into Conflict at Work

Have you ever said: “That person just presses my buttons”? If you’re human, then you’ve felt this at some time or another. You might recall a time when you reacted strongly to it emotionally, and the result was an escalation of the situation, maybe even a fight.

This can happen to the most enlightened, secure, experienced leader or manager. I have seen it often in my conflict engagement work with leaders and teams — and, I confess, I have hot buttons too!

Read More

Workplace Conflict: How to Deal with Hot Buttons

Workplace Conflict: How to Deal with Hot Buttons

Have you ever said: “That person just presses my buttons”? We call these 'conflict hooks', because your reaction to the button-pusher has the potential to feed conflict. Understanding what conflict hooks are can help you and your team make better response choices. 

Read More