Four Reasons Why You Need to Train Your People in Conflict Management
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[updated, April, 2018: 5 Reasons to Get Proactive on Conflict Management Training]
The benefits of skillfully managed conflict to an organization’s growth have never been more crucial than in today’s competitive, ever-changing global economy. Conversely, a dispute that is ignored or handled badly can quickly cause distraction, raise stress levels, create barriers to productivity, communications and innovation — and escalate to negative outcomes that cost an organization in measurable ways.
The literature supports conflict-competency benefits and training — but do you believe that there’s ROI on an organization’s investment in training and support for the purpose of developing conflict competency skills and systems before a dispute arises?
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When we join a company, partnership or team, our expectation is that everyone involved will exhibit professional behavior toward us and each other. Instead, it’s highly possible that we may become one of the more than 60 million adults in the United States who are affected in some way by bullying behavior at work.
What kind of behaviors are we talking about? Our definition is any interpersonal behavior that causes emotional distress in others sufficient enough to impede their productivity or disrupt organizational functioning. It isn’t just a personality conflict — it’s a chronic pattern of disrespectful behavior.