RESOLOGICS provides a highly-skilled conflict manager (Ombudsperson) built in as part of the team. The "Ombuds" regularly meets with, and is always on-call for, the team. Per the IOA standards, this Ombudsperson is independent, impartial, holds all communications as confidential and "off the record," and always functions as an informal conflict manager with no decision-making power.
The primary roles of the Ombudsperson are (1) to work with individuals and teams in an organization to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns; and (2) to bring systemic concerns to the attention of the organization for resolution.
The Ombudsperson works both on-site at your facility and/or off-site at Resologics offices depending on the need. Phone, Skype and other non-recorded ways of communicating are all employed to keep an open relationship between the entire team and the Ombudsperson.
Specific Services Include:
- Proactive Conflict Awareness
- Option Building
- Conflict Coaching
- Team Development
- Shuttle Diplomacy
- Dispute Resolution
- Conflict Analysis
- Custom Reporting
What is an Ombudsperson?
An Ombudsperson is a "team conflict advisor." The role of the Ombudsperson is to act as a support mechanism to help teams use naturally occurring conflicts to their advantage - and to act as a confidential and informal safety net that anticipates and helps resolve conflicts that are headed for negative outcomes.
The Ombudsperson works with and listens to individuals and teams in an organization to confidentially explore and assist them in determining options to identify, head-off, and resolve issues or concerns at the earliest possible stage
The Ombudsperson uses all options to help resolve conflicts at the earliest possible stage. Some of those tools include: Conflict Coaching; Shuttle Diplomacy; Mediation; Conflict Analysis; Facilitation; Training
Awareness building, mentoring, and team agreement facilitation help to support individuals and teams in using task and idea conflicts to boost innovation and productivity
The Ombudsperson is available to all team members organization wide. This boosts inclusiveness, diversity, fairness, safety, productivity, and a resilient culture
A crucial role of the Ombudsperson is to gather information and report back to the organization so it can constantly improve its performance
STANDARDS OF PRACTICE
Resologics follows the guidelines set out by the International Ombudsman Association (IOA). The guiding principles are: Confidentiality / Neutrality / Informality / and Independence. More detailed information can be found here
Why deploy an Ombudsperson?
Increases open communication, employee empowerment and creativity
Reduces litigation and bad press caused by unbridled conflict
Acts as an early warning system for issues unknown to management
Improves management practices by providing unbiased insights
MEETS LEGAL REQUIREMENTS
Ombuds serve as a “Confidential Reporting Mechanism”
Provides a place for very early intervention in team member conflicts resulting in fewer entrenched disputes
1:5 Cost Effectiveness Ratio ($ Cost of Ombuds : Savings/Productivity Gain)
Allows safe conversations about thefts, illegal, or unethical behavior
Helps minimize discrimination and harassment
Adds an alternative to a formal system increasing credibility and accessibility
Check out the article on the "Effectiveness of an Organizational Ombudsman" here