3 Fundamentals to Understanding Trust Within Your Team

3 Fundamentals to Understanding Trust Within Your Team

Whether your team is a startup partnership, annual fund drive committee, you and your siblings working together to make caretaking decisions for your parents, or the exec board for a Fortune 500 company, understanding trust is a cornerstone of getting the job done well.

A treasured mentor and colleague once told me. “There is no such thing as trust.” That one comment has had me puzzled and searching for answers for years - in a good way.

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Workplace Conflict: When it’s time for a mediator

Workplace Conflict: When it’s time for a mediator

An organization, no matter what size, can find itself facing a conflict so entrenched, so ugly, that a key person is paralyzing the productivity of an entire group, a department is chronically unable to come up with a new idea, or leadership is in such disarray that partners aren’t speaking to each other and some are ready to walk.

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Resologics provides conflict advising services to organizations to help them avoid disputes, optimize team dynamics for better outcomes, and reduce costs. The resologics team can be reached at 800.465.4141 | team@resologics.com | www.resologics.com

Calculating the Costs of Conflict in Your Workplace Team

Calculating the Costs of Conflict in Your Workplace Team

I’m about to give you a cold, hard truth: You have conflict in your workplace - yes, you. But here is some good news: Conflict is a natural occurrence, any time there are two or more people in the same space who have a divergent idea, need, or want. It’s normal, inevitable, and every organization experiences it.

 

Conflict does not have to be negative. In fact, proactively engaging with conflict is a proven best practice, creating an environment of robust communication, high engagement, and innovative contributions to business growth. Constructive conflict is perhaps the most effective innovation generator you’ve never heard of.

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Resologics provides conflict advising services to organizations to help them avoid disputes, optimize team dynamics for better outcomes, and reduce costs. The resologics team can be reached at 800.465.4141 | team@resologics.com | www.resologics.com

Conflict Management Skills: The New Strategic Advantage

Conflict Management Skills: The New Strategic Advantage

An active conflict is a crossroads. Skillfully managed, an active conflict can propel an organization down a path of new opportunities, awareness, and ideas. Handled badly, a dispute can quickly cause distraction, raise stress levels, and create barriers to good things like productivity, communications, and creativity.

Much has been written on the great benefits of dispute resolution, and of the potentially transformative power of high-quality interventions brought in to play when circumstances have already become contentious and disruptive. As an antidote to the destructive problems of organizational conflict gone wrong, responsive mediation, coaching and similar supportive efforts are proven methods of returning a working team to a successful path. The value of getting back to work, having harnessed the catalytic energy of opposing ideas, can’t be overstated.

But what is the value of taking a more proactive approach to dispute resolution? Is there a way to quantify the return on an organization’s investment in training and support for the purpose of developing conflict competency skills and systems before a dispute arises?

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Team agreements: A key to high-performing, happy teams

Team agreements: A key to high-performing, happy teams

Whether it's an operating agreement between startup founders, a safe communications agreement within a team, or ground rules for a project committee -- every team has agreements around how they will work together.

For most teams these agreements are unspoken, unwritten and un-negotiated, nonetheless they become the rules of behavior and are binding on team members. They are "the way things are done around here." They may not be in the policies and procedures manual, but it doesn't take long for new team members to figure out what is rewarded and what is punished.

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Workplace Conflict: How to Make It Good for Business

Workplace Conflict: How to Make It Good for Business

Instead of avoiding conflict which only makes it more destructive, welcome conflict in your workplace as a tool for creative interaction, innovation, and employee engagement. Well-managed conflict is good for business!

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Creative Tension in the Workplace: Who needs it? You do!

Creative Tension in the Workplace: Who needs it? You do!

Creative Tension Zone is where huge ideas emerge, innovation thrives, and empires are built! The most successful workplace teams know how to manage constructive conflict to encourage creative tension. What every leader needs to know about leveraging the power of conflict in a team.

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How Conflict Can Help Your Workplace Team

How Conflict Can Help Your Workplace Team

“Conflict, when well managed, can breathe life and energy into workplace relationships that inspire more productivity, creativity and innovation.” ~ Mark Batson Baril

Conflict - probably not the first item on your business-building success list, right?  However, conflict is a natural occurrence in your workplace and can either catalyze positive experiences that boost growth, or negative experiences that have been known to break a company. So, time to put it on your list!

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Difficult Conversations: What Every Leader Needs to Know

Difficult Conversations: What Every Leader Needs to Know

How to shift the "difficult" conversations that arise in your workplace, to become "meaningful" and effective conversations. The result? A strong team that can exchange ideas effectively, disagree healthily, innovative creatively, be productive, and get stuff done!

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Mediator on the Mekong: Keeping Good Company in Cambodia

Mediator on the Mekong: Keeping Good Company in Cambodia

One of the many blessings of time here in Bangkok was my father coming to visit.  He and I made a commitment several years back to build our relationship, in part, so I could share the rich life I’ve been afforded because of the father he chose to be.  Stated diplomatically, he was not always the likeable, easy-going parental figure my younger self wanted, but the one who shaped who I am today.

A real highlight for me was for my father to see me ‘real-time’ in the mediation work I’m doing with ResologicsMediators Beyond Borders, and as a Rotary Peace Fellow.  He got to be part of a conversation with my Cambodian colleague, Savath Meas, about peace-making processes and building conflict resiliency within teams. But, I’m ahead of my story … let me start at the beginning.

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Resologics provides conflict advising services to organizations to help them avoid disputes, optimize team dynamics for better outcomes, and reduce costs. The resologics team can be reached at 800.465.4141 | team@resologics.com | www.resologics.com

Workplace Conflict: How to Deal with Hot Buttons

Workplace Conflict: How to Deal with Hot Buttons

Have you ever said: “That person just presses my buttons”? We call these 'conflict hooks', because your reaction to the button-pusher has the potential to feed conflict. Understanding what conflict hooks are can help you and your team make better response choices. 

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Step 1 to harnessing "good" conflict in your workplace

Step 1 to harnessing "good" conflict in your workplace

What is harnessing "good conflict?" Building strong teams that embrace and encourage creative exchange of ideas, collaboration, respect, trust, making and keeping agreements. Here is a great first-step tool to help your team build these qualities to become an innovation asset and productivity-driver for your organization.

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6 Red Flags of Workplace Conflict

6 Red Flags of Workplace Conflict

“Wow, I never saw THAT coming!” As a leader, this is a statement you never want to make. Many of us think we know what trouble in the ranks looks like, but too often conflict is simmering without our awareness. And suddenly we’re getting blindsided by a full-blown crisis, and all the costs that it entails.

Conflict doesn’t just appear out of nowhere. There are always red-flag warnings that a conflict is developing, and you are much more likely to avert disaster if you know what to look for early on - and then can act on it in a productive way.

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Mediator on the Mekong: Notes from the Field

Mediator on the Mekong: Notes from the Field

This is the first in a series of posts from Resologics' Senior Practitioner Scott Martin. Offering an inside glimpse into the wide-reaching impact that mediators can have in the world...not to mention the adventures!

It’s my third day in Yangon (Myanmar), and I’ve been doing my best to fit in.  I’ve got a longyi tied around my waist just right, a tucked-in collared shirt, and sandals just like the locals.  Maybe it’s the bright papier-mache giraffe sticking out of my pack or the handlebar mustache, but as I stroll through the park, locals freely point, giggle and some stop to take a picture with me.  Clearly blending in will take some time.

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5 Conflict Handling Modes You and Your Team Should Know About

5 Conflict Handling Modes You and Your Team Should Know About

How do you, as a leader, go about building a creative conflict foundation for your team(s)?

One tool that Resologics uses in our work with leaders and teams is the Thomas-Kilmann Conflict Mode Instrument (TKI). It is a self-report assessment that allows you to discover your (and your team members’) particular way of approaching conflict. The TKI has been the worldwide leader in this area for almost 40 years, so you can be confident that it's a tool that has withstood the rugged test of time.

I’m going to share with you some of the conflict-handling behaviors you might be able to spot in your team members - or yourself!

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Key Communication Skills for the Mediator

Key Communication Skills for the Mediator

Mediators are the custodians of the communication flow. They need to pay close attention to communication, both their own communication skills and the communication dynamics of the participants. They should strive to model clear communication that supports collaborative action, and be very aware of the challenge Shaw describes in the quote above. They should also be aware that to manage the conversation in a manner that maintains focus and supports resolution is a skill that matures over time.

Most mediators consider empathic listening to be their core skill. In addition, the advanced listening skill of reframing is vital. Mediators need to constantly reframe what they hear in order to discharge unnecessary negativity and personal attacks and thereby enable the conflict to be worked on productively. This is one of the most active ways in which they engage in the conflict. Mediators also need to ask a lot of questions, not to satisfy their curiosity but to support the conflict-resolution process. And when they need to assert themselves or be persuasive, mediators are tactful communicators.

This chapter focuses on the key communication skills that support the mediation process. Each of these skills is reviewed from the perspective of the mediator.

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The Mediation Process

The Mediation Process

In this post/chapter, I review my definition of mediation and explain the five basic phases of the mediation process, as shown in the illustration above. I also discuss the caucus and how it can be used before the mediation as part of convening, during the mediation as part of the education phase, and after the joint mediation sessions as part of the follow-up process. The chapter ends with a consideration of the involvement of management champions.

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Universal Human Capacities for Conflict Resolution: A Search for Reliable Cross-Cultural Peacemaker Tools

Universal Human Capacities for Conflict Resolution: A Search for Reliable Cross-Cultural Peacemaker Tools

What are the universal human core capacities, desires, and innate abilities people in conflict possess that cross-cultural peacemakers can always count on to help parties resolve conflicts? The purpose of answering this question is to help peacemakers develop a clear idea of how parties from different cultures can be guided through conflict resolution processes. I believe that conflict intervention strategies and processes must largely center on the parties’ common core abilities to resolve conflict. Although several categories of human universals will be explored here, the focus of this literature review and research is to examine the current theories that surround the human ability to resolve conflict. Some questions have naturally emerged from this study: Do we know how to resolve conflicts at birth or is it a learned skill? Are there aspects of our innate abilities that predispose us to resolve conflicts without violence? What are those innate abilities and how can we as conflict managers use them to help keep the peace?

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The Mediator's Stance

The Mediator's Stance

In martial arts training, students are taught the benefit of various body and mental postures. The totality of these postures, when adopted together, amounts to an effective stance for defense and attack. Students are taught to adopt this stance when presented with a challenge, notwithstanding any contrary reflexive or reactive instincts or habits. The familiarity of the stance inspires confidence and prepares them to meet their reality with competence and agility. It ensures that they are on the best footing possible.

In mediation, there are a number of key postures that are helpful to adopt, that together can be described as the mediator’s stance. In essence, the stance is more of an attitude and mindset which ensures that you do no harm, while supporting collaboration and the emergence of a creative solution. It prepares you to respond consciously in the moment when mediating, and allows you to mediate informally.

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Med-Arb: The Best of Both Worlds or Just A Limited ADR Option?

Med-Arb: The Best of Both Worlds or Just A Limited ADR Option?

People in conflict are looking for a resolution process that is fair, consistent, transparent, inexpensive, quick, and in some way allows them to tell their own story. Med-Arb offers parties the ability to obtain a definite resolution of a particular dispute, with reduced cost, efficient process, and flexibility to pursue consensual settlement prior to or during binding arbitration. In the right circumstances, med-arb may represent the process that best serves the interests for your clients.

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