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"Among all employees, 76% have seen conflict lead to a positive outcome, such as better understanding of others (41%) or a better solution to a workplace problem (29%). This figure rises to 81% and 84% in the US and Brazil, respectively – the countries where training is most common. Belgium and France, where employees experience the least training, also have the lowest incidence of positive outcomes. This shows a clear link between training in conflict management and conflict’s impact as a catalyst for positive change." -CPP Global Human Capital Report. (July 2008)
"Research shows that if unhealthy conflict goes unresolved for too long, team members are likely to leave the company or use valuable time to search for alternatives. Interestingly enough, this research applies to executive teams and implies that the role of the CEO in managing conflict at the executive level is crucial." - James Wallace Bishop and K. Dow Scott.
"The positive outcomes indicate that intellectual conflict can have important and positive effects on student learning and well-being." - "Energizing Learning: The Instructional Power of Conflict." David W. Johnson, Roger T
"Roughly three quarters of workers reported positive outcomes that resulted from conflict – results that in all likelihood would not have been produced if conflict was not initiated." - CPP Global Human Capital Report. (July 2008)
"As hypothesized, a survey among 113 employees in 14 manufacturing work groups showed that creativity-related conflict with coworkers escalates into dysfunctional relationship conflict when focal employees have low rather than high trust in those coworkers." - Onne Janssena, Ellen Giebelsb. European Journal of Work and Organizational Psychology.