My friend and colleague David Miller once sat in a meeting with me and took on the question from a client; What is the big picture of what you all do? David answered something like this; Envision your organization as a single dense forest sitting on a vast landscape of rolling grassy hills and mountains. The ombudsman’s job is to walk through the forest, and step back from the forest, and watch the forest from a very high perspective almost like a hawk does, curious, vigilant, and skilled. The Ombudsman walks and circles and looks from all angles and what we look for is smoke coming from inside your forest. When we spot smoke coming from your forest we take action and move in and stop the smoke before it spreads and turns into a raging fire. Then the Ombudsman helps those who manage the forest see why there was smoke in the first place and also helps them to understand what they can do to stop it from happening again. That’s the big picture of what we do.
Important Topics on Harnessing the Power of Conflict
- Building Great Teams 23
- Conflict Data Points 9
- Conflict Tools 37
- Conflict in the Workplace 19
- Costs & Value of Conflict 3
- Culture and Conflict 10
- Difficult Conversations 6
- Groupthink 5
- Innovation and Conflict 16
- Mediation 10
- Mergers and Acquisitions 4
- Ombudsman 4
- Productive Workplace 11
- Teamwork 9
- Trust Building in Teams 12
- Understanding Conflict 20
- World of Conflict 3
Trust is both a cause and an effect of organization culture. Most experts would agree that trust is perhaps the most vital element of a productive, harmonious, and synergistic work environment. One Harvard University study showed that the level of trust in the work environment greatly influenced the productivity as well as the happiness of employees. According to Dr. Nancy Etcoff, the lead researcher on the study, work environments that foster positivity, interpersonal trust, respect, open communication and quality personal relationships build the most committed and productive workforce.
What does building trust mean to your workplace?Read More
Resologics’ Founder and Senior Practitioner Mark Batson Baril is an Ombudsman (conflict advisor) who, along with his team, provides a variety of ombuds, mediation and conflict management services to organizations not only to help them resolve disputes, but to optimize team dynamics, increase productivity and reduce costs. Resologics believes in harnessing the power of conflict.
How did you come to the profession of conflict engagement and resolution?
Before I discovered conflict resolution work, I was in a completely different field....Read More
If you’ve been in business for years and have never heard the term ‘Ombudsman,’ don’t worry, you’re not alone. This weird-sounding word (it’s Swedish for “representative” coined in the 13th century) represents a vital service to organizations in just about every sector of society.
A company finding itself in the midst of a conflict management crisis that is sapping resources, creating a deep rift in the workplace culture and heading toward a legal nightmare, finds out fast how valuable an Ombudsman’s services can be in resolving the conflict and restoring peace and productivity to the organization.Read More