Impact Study - Community Resolution Center / ADR


Organization Details:
Ownership: Non-profit / Partnership
Industry Sector:  Community Development, Training, ADR

Entry Situation:
Established organization looking for new ways to improve its services and offerings

Dollar Impact Summary
- Benefit to Cost Ratio: (3:1)
- Total revenues gained by organization yearly: $26,000
- Total Cost of Resologics Services: $8,000
- More impact info: see below

Organizational Goals:

  • Establish a new revenue stream that will support its court mediation program
  • Create a long-term program that will be able to easily repeat, be dynamic and market savvy
  • Be seen as the “go to” source for training in the East Bay

Resologics Role(s):

  • Program design and implementation for new Advanced Mediation Training Program

Here's What Happened:
Resologics services led to the following natural progression of activities and outcomes

  • Idea development and build-out
  • Strategic planning facilitation for program
  • Program, business planning, build out and design
  • Curriculum development
  • Board of Directors approval
  • Grant funding participation and development
  • Faculty identification, contracting and individual curriculum development and approval
  • MCLE initiation and approvals
  • Leadership coordination and final hand-off
  • Program launch and ongoing classes

Organizational Impact:

  • Ongoing and early for impact measurements – Less than 6 months since initiation. Follow-up assessments due in 6-9 months.
  • New revenue stream is in place from student payments and original grant has been continued
  • Classes are well attended and participation is increasing
  • Practicum module of training is sold-out 6 months in advance and has enhanced organization reputation as the “go to” resource

Expected Long-term Impact:

  • Reputation enhancement as leader in the field
  • Continuing gains in revenue and profitability