The Role of Intuition in Conflict Resolution

The Role of Intuition in Conflict Resolution

There is no question that to resolve a conflict beyond a superficial level, the emotional energy that accompanies any conflict must be addressed. And yet how we go about working with emotions in conflict situations is not that clear. Some encourage a focus on forgiveness, while others point out that until the nasty reality of revenge is addressed, forgiveness will be illusionary. Some say we need to understand the neurobiology of emotion to respond and others say that all we have to do is listen actively.

In this article, I want to explore the role of intuition and suggest that at the heart of the work of conflict resolution, whether by professional mediators, or HR managers is our ability to sense what to do or not do, intervention wise. To do this, we first need to develop our capacity to sense through feeling and images. Secondly, and at a cognitive level, we need to develop rules of thumbs or what some call ‘heuristics’ to guide us in our interventions.

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Business Culture Resilience for Founders – Work with Conflict

Business Culture Resilience for Founders – Work with Conflict

The following ideas for deescalating and preventing destructive conflict from slowing down or taking over your business are huge and much easier said than done. The ability to practice them in real time when you are in the midst of rising tensions comes with practice, patience, self-reflection and pure guts.

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